Refund policy


All sales are final. We do not accept returns or offer refunds for change of mind, incorrect size selection, or any other reason unrelated to product quality.

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order at zyadmf23@gmail.com. Include your order number, a description of the issue, and clear photos of the product.

We will review your request and provide instructions if further action is required. Items sent back to us without first contacting us will not be accepted.

Damages and Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or you received the wrong product, contact us as soon as possible at zyadmf23@gmail.com.

After reviewing and confirming the issue, we will provide a full refund or send a replacement at no additional cost, depending on the circumstances and your preference.

Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect size or color selected by the customer
  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items that have been worn, used, washed, or damaged after delivery

If you have any questions about whether your item is eligible, please contact us before making a purchase.

Exchanges

We do not offer exchanges. If your item arrives defective, damaged, or incorrect, please contact us and we will resolve the issue promptly.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws. However, these rights may not apply in cases where exceptions are permitted by law. If applicable, please contact us for assistance.

Refunds

Refunds are only issued when a product is confirmed to be defective, damaged, or incorrect.

Once your claim has been reviewed and approved, a full refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at zyadmf23@gmail.com.